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FAQ

Frequently Asked Questions LAke Shores Carpet & Tile in Mentor, OH

FAQs

When it comes to finding the right flooring company, we understand you have plenty of choices to choose from. Lake Shores Carpet & Tile wants you to feel confident in the decision you'll make in partnering with us. Our team is happy to answer all your questions and address any concerns to ensure you are satisfied from your first visit to the showroom to after our team finishes your installation.


If you have any questions, feel free to stop by our showroom or give us a call at 440-701-8080.

  • Do you charge for estimates?

    Come visit our store and our team will be happy to talk with you about your flooring needs. After that, we'll be out to measure, for free!

  • What guarantee does your work carry?

    At Lake Shores Carpet & Tile, we stand by our installations and offer a one-year workmanship guarantee.

  • Who preps the room for flooring installation? Do we need to move all the furniture?

    When our team is visiting your home to take measurements, we can talk with you about room prep. Our team can move furniture and appliances, however, we do not move pianos, grandfather clocks, weights, electronics, or aquariums. 

  • What warranties come with the carpet?

    All carpeting comes with warranties ranging from 5 years to a lifetime.

  • My basement flooded and my carpet is ruined. Is that covered under the warranty?

    No, this might be covered under your home insurance and it is advised you check your policy. 

  • I have damaged carpet. Can you help me fix it?

    If your carpet has had a mishap then it might not mean you need to replace it all. We can't fix burns or remove stains. Call us to find out more about carpet repair and we can advise you on the best course of action.

  • What type of flooring should I install where?

    With so many different tile options on the market today it can be difficult trying to figure out what is the best flooring for your space. Come into our store and we'll help you sort it all out!

  • Do you have to come back to do the grout or is everything done in one day?

    Professional tile installation is a two-day process. The first day, our professional installers will come out to install the tile and on the second day they will install the grout.

  • Can you install ceramic tile outside?

    Yes. Certain kinds of tiles can be installed outside. Come by the showroom and we can help you pick the right tile to endure the weather.

  • Do you put a sealer on the tiles?

    No, we do not. However, we can offer other options for you.

  • Is there a minimum order/job amount/cost?

    We can offer you competitive pricing and the best quality service on any job small or big. Contact us today to find out more information.

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